Privacy Policy

Effective Date: March 16, 2025

Last Updated: February 26, 2026

1. Information We Collect

Personal Information

When you book our services or create an account, we collect:

• Contact Information: Full name, email address, phone number
• Service Address: Location where services will be performed
• Vehicle Information: Vehicle type, seat material, ceramic coating status
• Booking Details: Service type, date, time preferences
• Account Information: Username, password (encrypted), booking history

Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, click patterns
• Cookies: Essential cookies for login sessions (see Cookie Policy below)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process and fulfill your booking requests
• Communication: To contact you about your appointments, confirmations, and reminders
• Customer Support: To respond to your inquiries and provide assistance
• Account Management: To maintain your account and booking history
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and unauthorized access

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contract Performance: Processing necessary to provide services you've requested
• Legitimate Interest: To improve our services and communicate with you
• Consent: Where you've given explicit consent for specific purposes
• Legal Obligation: To comply with legal requirements

4. How We Store and Protect Your Information

Data Storage

• Your data is stored on secure servers located in the European Union
• Passwords are encrypted using industry-standard hashing algorithms
• We implement appropriate technical and organizational security measures

Data Retention

• Active Accounts: We retain your data while your account is active
• Inactive Accounts: Data may be deleted after 3 years of inactivity
• Legal Requirements: Some data may be retained longer for tax and legal compliance
• Upon Request: You may request deletion of your data at any time

Security Measures

• SSL/TLS encryption for data transmission
• Secure password hashing (pbkdf2:sha256)
• Regular security updates and monitoring
• Limited access to personal data (admin only)

Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party service providers who assist in operating our website (e.g., hosting provider)
• Legal Requirements: When required by law, court order, or legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: With your explicit permission for other purposes

6. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

Right to Access

You can request a copy of all personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data, subject to legal obligations.

Right to Restrict Processing

You can request that we limit how we use your data.

Right to Data Portability

You can request your data in a commonly used, machine-readable format.

Right to Object

You can object to processing of your data for certain purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

Right to Lodge a Complaint

You can file a complaint with the Data Protection Commission of Ireland.

To exercise any of these rights, please contact us at:

• Email: 512elitedetailing@gmail.com
• Phone: 083 436 1382

We will respond to your request within 30 days.

7. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device that help our website function properly.

Cookies We Use

• Essential Cookies: Required for login sessions and basic website functionality. These cannot be disabled.
• Session Cookies: Temporary cookies that expire when you close your browser

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data is processed and stored within the European Union. If data is transferred outside the EU, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically.

12. Data Protection Officer

For questions about data protection or to exercise your rights:

• Email: 512elitedetailing@gmail.com
• Phone: 083 436 1382
• Address: Dublin, Ireland

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority: Data Protection Commission of Ireland
Website: www.dataprotection.ie